Frequently Asked Questions

Helpful details about our jewelry, orders, shipping, and returns.

What materials are your jewelry pieces made from?

Our jewelry is crafted from high-quality materials including gold-plated jewelry, stainless steel, and carefully selected gemstones and pearls. Each piece is designed to be stylish, durable, and perfect for everyday wear.

Is your jewelry safe for sensitive skin?

Most of our pieces are hypoallergenic and suitable for sensitive skin. We use materials like stainless steel and high-quality plating to minimize irritation.

How do I care for my jewelry?

To keep your jewelry looking its best:

  • Avoid water, lotions, and perfumes
  • Store in a dry place
  • Remove before sleeping or exercising
How long does order processing take?

Please allow up to 7 business days for order processing after payment has been verified.

How long does shipping take?

Shipping times typically range from 5–10 business days, depending on your location. You’ll receive tracking information once your order has shipped.

Can I change or cancel my order?

Once an order is placed, it cannot be canceled or modified. Please double-check your details before completing checkout.

What is your return policy?

We offer a 21-day return policy from the date your order is delivered. Returns are eligible for store credit only.

Do you offer refunds?

We do not offer refunds. All approved returns are issued as store credit.

Who pays for return shipping?

Return shipping is the responsibility of the customer unless:

  • The item is damaged or incorrect
  • You purchased Checkout+, which includes free return shipping